Cosmic Spins Licence Information
Cosmic Spins is a remote gambling brand operated by Grace Media (Gibraltar) Limited. The company is incorporated in Gibraltar under company number 120628, with its registered and head office at Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA.
Grace Media (Gibraltar) Limited holds active remote operating permissions issued by the Gambling Commission under account number 57869 and operating licence number 057869-R-334655-009. The licence covers remote casino, remote bingo, gambling software and specified remote betting activities.
The operator is also licensed in Gibraltar by the Gibraltar Government and regulated by the Gibraltar Gambling Commissioner. Its consumer-facing gaming authorisation is identified as RGL No. 125. Gambling software is supplied under RGL No. 118.
Licensed Website and Domain Verification
The Gambling Commission public register identifies cosmicspins.com as a white-label domain associated with Grace Media (Gibraltar) Limited. The separate domain cosmic-spins-casino-uk.com is not listed under account number 57869 in the regulator’s current domain register.
Visitors should therefore understand that the operator’s licence applies to gambling supplied through authorised domains recorded by the regulator. This page does not extend the operator’s licence to another domain or establish that an informational or promotional website is itself authorised to accept deposits, register gambling accounts or provide real-money games.
Before opening an account or transferring funds, players should verify the domain directly through the Gambling Commission domain register. Account registration, deposits and real-money play should take place only through an authorised Cosmic Spins gambling domain.
Regulatory Status
- Operator: Grace Media (Gibraltar) Limited
- Company number: 120628
- Country of incorporation: Gibraltar
- Registered office: Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA
- Great Britain regulator: Gambling Commission
- UKGC account number: 57869
- UKGC operating licence: 057869-R-334655-009
- UKGC licence type: Remote operating licence covering casino, bingo, gambling software and listed betting activities
- Gibraltar regulator: Gibraltar Gambling Commissioner
- Gibraltar gaming authorisation: RGL No. 125
- Gibraltar gambling software authorisation: RGL No. 118
- Minimum gambling age: 18
Territory and Legal Availability
The Gambling Commission licence authorises the operator to provide the licensed remote gambling activities to eligible customers in Great Britain, comprising England, Scotland and Wales. Access from another jurisdiction does not mean that gambling is lawful there. Customers are responsible for complying with the laws applicable in their location, while the operator may restrict registrations, deposits or play where required by law, licensing conditions or internal risk controls.
Cosmic Spins is strictly an adults-only gambling service. A person must be at least 18 years old to register, deposit funds or participate in real-money gambling. Providing an inaccurate date of birth or attempting to use another person’s identity is prohibited.
Age and Identity Verification
Grace Media (Gibraltar) Limited must verify customers in accordance with Gambling Commission requirements. Identity and age checks may use information supplied during registration together with data obtained from authorised verification providers.
Where an electronic check is inconclusive, the operator may request supporting evidence, including:
- A valid passport or driving licence
- A recent document confirming the residential address
- Evidence that a payment method belongs to the account holder
- Information explaining the source of deposited or gambled funds
- Additional documents required to resolve inconsistencies or fraud concerns
An account may be restricted while verification is incomplete. Documents must be genuine, current and legible. The use of false, altered or third-party documents may result in account suspension, closure and reporting to the appropriate authorities.
Anti-Money Laundering and KYC Controls
The operator applies anti-money laundering, counter-terrorist financing, fraud prevention and Know Your Customer controls. These procedures support compliance with the Gambling Act 2005, the Gambling Commission Licence Conditions and Codes of Practice, the Proceeds of Crime Act 2002 and other applicable financial crime legislation.
Customer activity may be reviewed throughout the business relationship, not only during registration. Monitoring may include deposits, withdrawals, payment ownership, gambling patterns, linked accounts, sanctions exposure and the consistency of transactions with the information held about the customer.
Enhanced Due Diligence
Enhanced checks may be applied where a transaction or customer presents an increased regulatory or financial crime risk. The operator may request evidence of source of funds or source of wealth, such as payslips, bank statements, tax records, business documents, inheritance evidence or proof of an asset sale.
Failure to provide reasonably requested information may lead to deposit or withdrawal restrictions, suspension of gambling facilities or account closure. Where legally required, the operator may retain funds, submit a report to a competent authority or delay disclosure of information to the customer. The operator is not permitted to reveal information where doing so could constitute unlawful tipping off.
Protection of Personal Data
Personal information must be processed lawfully, fairly and transparently in accordance with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018 where they apply to customers in the United Kingdom.
Grace Media (Gibraltar) Limited may process identity, contact, account, payment, device, location, communication and gambling activity data for purposes including:
- Opening and administering customer accounts
- Verifying identity, age and payment ownership
- Processing deposits and withdrawals
- Preventing fraud, money laundering and unauthorised access
- Meeting licensing, legal and regulatory obligations
- Identifying indicators of gambling-related harm
- Handling complaints, disputes and legal claims
- Sending marketing only where a valid legal basis and the required consent exist
Appropriate technical and organisational safeguards must be used to protect information against unauthorised access, alteration, loss or disclosure. These measures may include encryption in transit, access restrictions, system monitoring, authentication controls and documented retention procedures.
Personal data may be shared with payment providers, identity verification services, fraud prevention agencies, game suppliers, professional advisers and public authorities where necessary and lawful. Information must not be retained for longer than required by law, regulatory obligations or legitimate operational purposes.
Fairness and Regulatory Compliance
Licensed gambling must be conducted fairly and openly. Game rules, relevant restrictions and material promotional conditions must be available before a customer participates. The operator must use gambling software and games that meet applicable technical standards and testing requirements.
The Gambling Commission may supervise compliance, investigate suspected breaches and take regulatory action. Its powers include imposing additional licence conditions, issuing warnings, applying financial penalties, suspending a licence or revoking an authorisation.
Responsible Gambling
Cosmic Spins is intended for recreational gambling by adults. The operator must maintain procedures designed to identify and respond to indicators of gambling-related harm. Available controls should allow customers to manage their spending and access to gambling.
Responsible gambling measures include:
- Deposit and other available financial limits
- Reality checks and access to account activity
- Time-out facilities
- Self-exclusion from the operator’s services
- Participation in GAMSTOP for eligible Great Britain customers
- Restrictions on marketing following withdrawal of consent or self-exclusion
- Information about independent treatment and support organisations
Customers should never gamble with money required for rent, bills, food, credit repayments or other essential expenditure. Gambling must not be treated as a source of income or a way to recover previous losses.
Confidential information and support are available through GambleAware and GamCare. Immediate self-exclusion across participating licensed gambling websites can be requested through GAMSTOP.
Complaints and Dispute Resolution
A customer who believes that an account, payment, bonus, gambling transaction or responsible gambling matter has been handled incorrectly should first submit a formal complaint to Cosmic Spins customer support through the contact method displayed on the authorised gambling website.
Internal Complaints Procedure
- Provide the registered name, relevant account details and a clear description of the complaint.
- Include transaction references, dates, screenshots or correspondence that may assist the investigation.
- Allow the operator to investigate and issue its internal response.
- If the matter remains unresolved, request confirmation that the internal complaints procedure has been completed.
The operator may accept a complaint from the account holder or from a properly authorised representative. Customers should retain copies of all relevant communications and evidence.
Alternative Dispute Resolution
If a gambling transaction dispute is not resolved through the internal procedure, an eligible customer may refer it to eCOGRA, the alternative dispute resolution service identified by Cosmic Spins. The ADR service may independently review the facts and evidence relating to the dispute.
The Gambling Commission does not normally determine individual contractual or payment disputes and does not award compensation. It may, however, use information submitted by consumers to assess regulatory compliance. Suspected licensing breaches may be reported through the Gambling Commission reporting service.
Player Responsibility
Customers must provide accurate information, maintain the security of their login credentials, use payment methods held in their own name and comply with the applicable terms and game rules. Any suspected unauthorised account access should be reported promptly through the authorised Cosmic Spins support channel.
A licence does not guarantee winnings or remove the financial risks of gambling. It establishes the regulatory framework within which the licensed operator must provide its services. Players should verify the operator, licence status and authorised domain before registering or making a payment.