1. Introduction and Acceptance of These Terms
These Terms and Conditions govern the registration, access and use of Cosmic Spins Casino and its real-money gambling services. By creating an account, depositing funds, claiming a promotion or placing a wager, you confirm that you have read, understood and accepted these Terms and Conditions.
Cosmic Spins Casino is operated by Grace Media (Gibraltar) Limited, a company registered in Gibraltar under company number 120628, with its registered office at Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA.
Grace Media (Gibraltar) Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 57869. The operator is also licensed by the Gibraltar Government and regulated by the Gibraltar Gambling Commission under remote gambling licence RGL No. 125.
The gambling software is supplied under the relevant regulatory approvals held by Grace Media (Gibraltar) Limited, including UK Gambling Commission account number 57869 and Gibraltar remote gambling licence RGL No. 118.
The Gambling Commission licence details can be checked through the official public register.
2. Scope of These Terms
These Terms apply to all registered customers who access Cosmic Spins Casino from the United Kingdom. The Great Britain gambling licence covers services supplied to customers in England, Scotland and Wales. Access from any other jurisdiction is subject to local law and the operator’s territorial restrictions.
These Terms should be read together with:
- the Privacy Policy;
- the Cookie Policy;
- the Responsible Gambling Policy;
- the rules displayed for each casino game;
- the payment and withdrawal conditions;
- the specific terms attached to bonuses, free spins and other promotions.
If a promotion has separate conditions, those conditions apply to the promotion in addition to these general Terms. If there is a conflict, the specific promotional condition applies only to the relevant offer, unless this would reduce a statutory or regulatory right.
3. Eligibility and Age Restrictions
You may open and use a Cosmic Spins Casino account only if you are at least 18 years old and legally permitted to gamble in the jurisdiction from which you access the service.
By registering, you confirm that:
- you are 18 years of age or older;
- the personal information provided by you is complete, accurate and current;
- you are acting on your own behalf and not for another person;
- you are not subject to self-exclusion through Cosmic Spins Casino, another applicable Grace Media service or GAMSTOP;
- you are not accessing the service from a prohibited or restricted jurisdiction;
- you understand that gambling involves the risk of losing money;
- your participation does not breach any law or contractual obligation applicable to you.
It is a criminal offence for anyone under 18 to gamble. If the operator identifies or reasonably suspects underage use, the account will be suspended while the matter is investigated. Any action concerning deposits, stakes or winnings will be taken in accordance with applicable law and Gambling Commission requirements.
4. Account Registration
Each customer may hold only one personal account unless the operator has expressly authorised otherwise. Accounts are not transferable and may not be sold, shared, assigned or used by another person.
You must register using your legal name and provide your correct residential address, date of birth, email address, telephone number and any other information reasonably required to verify your identity or assess regulatory risk.
You are responsible for promptly updating information that changes. The operator may restrict account functions until outdated or inconsistent information has been confirmed.
Registration may be refused where the operator cannot complete its required checks, where the applicant is self-excluded, where there is evidence of fraud or misuse, or where providing the service would breach a legal or regulatory requirement.
4.1 Account Security
You must keep your password and other security information confidential. You must not allow another person, including a family member, to access your account.
If you believe that your account or payment details have been compromised, you must contact customer support without delay. The operator may temporarily suspend the account to prevent further activity while investigating the report.
You remain responsible for activity authorised with your correct login credentials unless the activity resulted from a security failure attributable to the operator or applicable consumer law provides otherwise.
5. Identity Verification and KYC
Cosmic Spins Casino is required to verify customers in accordance with the Gambling Act 2005, the Licence Conditions and Codes of Practice, anti-money laundering obligations and related regulatory guidance.
Identity and age checks may be completed electronically. Where electronic verification is insufficient, you may be asked to provide documents such as:
- a valid passport or driving licence;
- proof of residential address;
- evidence that a payment method belongs to you;
- information concerning your occupation or financial circumstances;
- evidence showing the source of funds or source of wealth;
- additional information required for fraud prevention, sanctions screening or enhanced due diligence.
Documents must be genuine, legible and valid. Altered, misleading or fraudulent documents may result in account suspension, closure, cancellation of affected transactions and notification to the appropriate authorities.
Verification may continue throughout the customer relationship. The operator may repeat checks when account information changes, transaction patterns create additional risk or a legal obligation requires further review.
The operator will not delay a withdrawal solely to obtain information that should reasonably have been requested earlier. Additional checks may nevertheless be carried out when required by law, fraud controls or a newly identified regulatory risk.
6. Anti-Money Laundering Requirements
The Cosmic Spins Casino account must be used only for genuine gambling activity. It must not be used to transfer, conceal, convert or withdraw funds unrelated to legitimate play.
The following activities are prohibited:
- depositing or withdrawing money on behalf of another person;
- using a payment method that is not held in your own name;
- using the account as a banking or money-transfer facility;
- colluding with another customer;
- disguising the origin, ownership or destination of funds;
- structuring transactions to avoid financial or identity checks;
- using proceeds derived from criminal or unlawful conduct.
Transactions may be monitored and reviewed. Where suspicious activity is identified, the operator may restrict the account, withhold a transaction where legally permitted, request supporting evidence or submit a report to the relevant authority. The operator may be prohibited by law from informing you that such a report or investigation exists.
7. Deposits
Deposits must be made using a payment method registered in your own name. The payment options available to you will be displayed in the cashier and may depend on your location, verification status and the provider’s own rules.
Credit cards must not be used for gambling transactions where prohibited by Gambling Commission requirements. Attempts to circumvent this restriction, including through an intermediary payment service funded by credit, may be rejected.
The operator may impose transaction limits, request payment verification or refuse a deposit for security, legal or responsible gambling reasons. Any minimum or maximum amount displayed in the cashier forms part of these Terms for that transaction.
Deposited money remains subject to verification and fraud checks. A payment appearing in the account does not prevent the operator from reversing it if the transaction is subsequently declined, charged back, recalled or shown to be unauthorised.
8. Account Balances and Customer Funds
Account balances are recorded in pounds sterling unless another supported currency is expressly shown. Cosmic Spins Casino is not a bank, and balances do not earn interest.
Customer funds are handled in accordance with the operator’s arrangements and the applicable Gambling Commission requirements. Information about the level of protection applied to customer funds in the event of insolvency must be made available before a customer deposits.
You should not keep more money in your account than is reasonably required for gambling. The account must not be used for savings, currency conversion or general payment storage.
9. Placing Wagers
A wager is accepted when it has been confirmed by the gaming system and recorded in the account history. You are responsible for checking the stake, game and other relevant details before confirming play.
You may not cancel a valid wager after it has been accepted unless the applicable game rules expressly provide otherwise or a technical failure requires the transaction to be corrected.
The result recorded by the operator’s gaming system will normally determine settlement. If there is a clear technical error, incomplete game round or conflict between the displayed result and the authoritative game record, the operator will investigate and settle the transaction fairly in accordance with the certified game data and applicable regulation.
9.1 Game Rules and Return Information
Each game is governed by its published rules, paytable and return-to-player information. Customers should review these details before wagering.
Casino games are games of chance. Previous results do not influence future random outcomes, and no strategy can guarantee a profit. A temporary connection problem, visual delay or device error does not change a result already generated and validly recorded by the gaming system.
10. Technical Errors and Interrupted Games
If a game is interrupted because of a connection failure, device problem or service disruption, any completed wager will be settled using the result held in the gaming system. An incomplete wager will be handled under the applicable game rules.
A malfunction does not create a right to winnings that were displayed or credited as the direct result of an obvious technical, configuration or calculation error. Where such an error occurs, the operator may correct the account balance to the position that would have applied without the error.
Corrections must be proportionate, supported by system records and consistent with consumer protection law. Customers may raise a complaint if they disagree with the outcome.
11. Withdrawals
A withdrawal request must normally be made to a payment method held in your own name. Where possible, funds will be returned through the method used to deposit. Alternative arrangements may be used where the original method does not support withdrawals or where regulatory checks require another verified route.
Before processing a withdrawal, the operator may:
- confirm your identity, age and residential address;
- verify ownership of the relevant payment method;
- review the account for fraud, money laundering or prohibited activity;
- confirm that applicable promotional conditions have been met;
- request source-of-funds evidence where required by a risk assessment or legal obligation.
A withdrawal will not be subject to wagering requirements unless clearly connected with a bonus and permitted by applicable rules. The operator will not impose unreasonable barriers intended to discourage or delay a lawful withdrawal.
Processing times depend on the method selected, required checks and the payment provider. Any applicable limits or charges must be shown before the request is confirmed.
12. Bonuses and Promotions
Bonuses, free spins and promotional rewards are optional. Each promotion is governed by its own eligibility criteria, validity period, wagering requirements, game contribution rules and withdrawal conditions.
Before claiming an offer, you should read its full terms. Unless the promotional rules expressly state otherwise:
- an offer is limited to one person, account, household, residential address, device and payment method;
- bonus funds cannot be transferred between accounts;
- excluded games do not contribute towards wagering requirements;
- only genuine individual play qualifies;
- withdrawals may reduce or cancel unused bonus funds where this is clearly stated;
- participation after self-exclusion is not permitted.
The operator may withhold a promotional reward where there is clear evidence of duplicate accounts, coordinated play, identity manipulation, payment fraud or deliberate exploitation of an obvious promotional error. A promotion will not be cancelled merely because a customer has legitimately won.
Any maximum wagering requirement or other promotional restriction will be applied in accordance with current Gambling Commission rules.
13. Prohibited Conduct
You must not use Cosmic Spins Casino to engage in unlawful, deceptive or abusive activity. Prohibited conduct includes:
- opening duplicate or fraudulent accounts;
- providing false identity or payment information;
- using another person’s account or allowing another person to use yours;
- using bots, scripts, artificial intelligence systems or automated betting tools;
- interfering with software, security controls or game functionality;
- exploiting a known technical fault after becoming aware of it;
- colluding or coordinating wagers with other customers;
- initiating a dishonest chargeback;
- threatening, harassing or abusing staff or other customers;
- using a virtual private network or other technology to conceal a prohibited location;
- engaging in activity that breaches anti-money laundering or sanctions requirements.
Where prohibited conduct is reasonably suspected, the operator may suspend the account while carrying out a fair investigation. Any decision to void wagers, remove funds or close the account must be based on evidence, these Terms and applicable consumer law.
14. Responsible Gambling
Cosmic Spins Casino is intended for recreational gambling only. Customers should gamble only with money they can afford to lose and should not treat gambling as a source of income.
Responsible gambling controls may include:
- deposit limits;
- time-out facilities;
- reality checks and account history;
- marketing preferences;
- self-exclusion;
- access to information and external support.
A request to apply a customer-led restriction will be implemented in accordance with the operator’s regulatory obligations. A request to reduce protection may be subject to a cooling-off period or further review.
Customers who wish to exclude themselves from all online gambling businesses licensed in Great Britain can register with GAMSTOP. Confidential advice and support are available from GamCare and GambleAware.
If you self-exclude, you must not attempt to open another account or bypass the measures applied to prevent access. The treatment of any activity that occurs following an attempted circumvention will be determined under applicable regulatory requirements and consumer law.
15. Safer Gambling Interventions
The operator monitors account activity for indicators of gambling-related harm. This may include changes in deposit frequency, extended play, repeated failed payments, rapid increases in spending or attempts to reverse established limits.
Where appropriate, the operator may contact you, recommend a break, require the setting of limits, restrict access to promotions, suspend gambling activity or close the account. Such measures may be taken even where no breach of these Terms has occurred.
Affordability or financial risk checks may be carried out where required by current Gambling Commission rules. Any information requested will be limited to what is reasonably necessary for the assessment.
16. Privacy and Data Protection
Personal information is processed in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable privacy and electronic communications laws.
Information may be used for:
- account administration and customer support;
- identity and age verification;
- payment processing;
- fraud prevention and cybersecurity;
- anti-money laundering and sanctions checks;
- responsible gambling monitoring;
- regulatory reporting and dispute resolution;
- marketing where valid consent or another lawful basis applies.
Personal data may be shared with payment providers, identity verification services, game suppliers, fraud prevention agencies, professional advisers, regulators and law enforcement bodies where there is a lawful basis to do so.
Technical and organisational safeguards are used to protect personal data against unauthorised access, alteration, loss or disclosure. Further information about retention, international transfers and individual rights is provided in the Privacy Policy.
17. Marketing Communications
Electronic marketing will be sent only where permitted by law and the customer’s recorded preferences. Consent to marketing is separate from acceptance of these Terms and is not required to use the gambling service.
You may withdraw marketing consent through the available account settings or by contacting customer support. Operational messages concerning security, verification, withdrawals, responsible gambling or material account changes may still be sent where necessary.
Marketing will not be intentionally directed to anyone who is under 18, self-excluded or otherwise prohibited from gambling.
18. Account Suspension and Closure
You may ask customer support to close your account at any time. Account closure is different from self-exclusion. If gambling is causing concern, you should request self-exclusion rather than ordinary closure.
The operator may suspend or close an account where:
- the customer no longer meets the eligibility conditions;
- identity or payment verification cannot be completed;
- fraud, collusion, money laundering or prohibited conduct is reasonably suspected;
- continued access may create a risk of gambling-related harm;
- the operator is required to act by law, a regulator or a payment provider;
- the service or relevant market is discontinued.
Unless prohibited by law, genuine cleared deposits and valid winnings will remain payable after account closure, subject to completion of necessary checks. Funds will not be confiscated solely because an account has been closed.
19. Inactive Accounts
An account may be treated as inactive after a prolonged period without login or gambling activity. Before any inactivity charge is applied, the operator must provide clear notice and act in accordance with the Gambling Commission’s rules and applicable consumer law.
Customers retain the right to request withdrawal of an available balance after completing the necessary security and identity checks. The operator may attempt to return funds using the verified payment details held on the account.
20. Intellectual Property
The Cosmic Spins name, branding, software, graphics, text, game interfaces and other protected materials may be used only for personal, non-commercial access to the service.
You may not copy, modify, distribute, reverse engineer, scrape, publish or commercially exploit protected content without the prior permission of the relevant rights holder.
No provision in these Terms transfers intellectual property rights to the customer.
21. Service Availability
The operator aims to provide a secure and reliable service but cannot guarantee uninterrupted access. Maintenance, supplier failures, internet disruption, regulatory action or events outside reasonable control may temporarily affect availability.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or a breach of statutory consumer rights.
The operator is not responsible for losses caused solely by the customer’s device, internet provider or failure to protect account credentials, except where applicable law provides otherwise.
22. Complaints Procedure
If you believe that an account decision, wager settlement, payment or promotional outcome is incorrect, you should first contact Cosmic Spins Casino customer support through the contact options displayed on the official casino service.
Your complaint should include:
- your registered name and account details;
- a clear description of the issue;
- the relevant transaction, game or promotion;
- supporting documents or screenshots;
- the outcome you are requesting.
The complaint will be reviewed under the operator’s internal complaints procedure. You should cooperate with reasonable requests for information so that the matter can be assessed fairly.
If a gambling-related dispute reaches deadlock or is not resolved within the period allowed by Gambling Commission rules, you may refer it to an approved alternative dispute resolution provider. Cosmic Spins Casino uses the Independent Betting Adjudication Service for eligible unresolved gambling disputes.
The Gambling Commission regulates gambling businesses but does not normally decide individual contractual disputes or recover money for customers.
23. Changes to These Terms
These Terms may be amended where necessary to reflect changes in law, regulation, security practices, payment arrangements or the operation of the service.
Material changes will be communicated in a clear manner before they take effect where required. Changes will not be applied retrospectively to deprive a customer of a validly acquired right or settled winning.
If you do not accept a material change, you may stop using the service and request closure of your account. Continued use after the effective notification of a change constitutes acceptance only where this is lawful and the change has been presented fairly.
24. Governing Law and Customer Rights
These Terms are governed by the laws applicable to the provision of the service to customers in Great Britain. Customers resident in England and Wales may bring proceedings in the courts of England and Wales. Customers resident in Scotland may bring proceedings in the Scottish courts.
Nothing in these Terms removes or restricts rights granted by the Consumer Rights Act 2015, data protection legislation, gambling legislation or other mandatory consumer protection rules.
If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. Failure by either party to enforce a provision immediately does not waive the right to enforce it later.
25. Contact and Regulatory Information
The contracting operator is:
Grace Media (Gibraltar) Limited
Company number: 120628
Registered office: Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA
UK Gambling Commission account number: 57869
Gibraltar gaming operator licence: RGL No. 125
Gambling software licence: RGL No. 118
Customers should use the official support facilities available within Cosmic Spins Casino for account, verification, payment or complaint enquiries.
You can verify the operator’s British licence through the Gambling Commission public register. Gambling support is available through GamCare, GambleAware and GAMSTOP.